More Employees than Ever want to Self-Service
COVID-19 accelerated self-service. The key to providing a successful self-service experience is to make the process simple and educational. Employee communication on product and the importance of enrollment is critical.
Educational & Engaging
By providing engaging benefits guides and product videos, we keep enrollment education on a level employees can understand, even while self-enrolling. On some platforms we can even integrate the videos right on the product pages.
Online Chat & Support
If an employee does get stuck or have questions, they can use our online chat feature which is fully HIPAA compliant and allows an enroller to dig deeper into questions an employee may have. There is also a direct phone line to that enroller if a phone conversation is needed.
Emailed Benefit Summaries
After the enrollment, an automated email of elected/changed benefits is sent to the employee for extra peace of mind.
A Platform Agnostic Approach
We don't believe in locking you into a specific platform. We'll consult with your needs and build your case on the system that best fits your products, skill level, and resources.